These Terms and Conditions are applied in ecommerce between Monelise Music Limited (vendor) and consumer (customer). By submitting an order form, you agree and accept these Terms and Conditions
1. VENDOR
The web shop vendor is Monelise Music Limited.
2. CUSTOMER
To place an order in our web shop, you must be at least 18 years old. PRICING
Prices are in £. Prices are subject to change without notice.
3. PLACING AND ORDER
Products can be purchased in our web shop www.monelise.com
We process orders during weekdays at office hours. After placing an order successfully, you will receive two e-mails: order confirmation and shipping info, as soon as your order is processed and ready to be shipped.
4. PAYMENTS
All payments are processed through a third-party payment provider Stripe. Monelise Music Limited does not have access to your credit or debit card information, or any details of the payments. Available payment methods are: Visa, Visa Electron, Mastercard, American Express, Eurocard and Diners Club. If these are not convenient for you, you can always ask for a bank transfer information from our customer service: in this case, your order is processed manually.
5. SHIPPING
We will send your order within 5 working days. Our delivery prices are as follows:
England: £4
Europe: £6
USA and Canada: £7
Australia: £10
6. RETURNS AND EXCHANGES
Our policy lasts 14 days in EU-countries. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. Promotional products may be subject to different exchange and return conditions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase, your name and contact information, delivery address and time of the delivery.
If you are an EU-resident, you can exchange your ordered product/ products within 14 days of delivery. Outside EU we only replace items if they are defective or damaged.
To return or exchange your product, please contact our customer service first: monelisemusic@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. There are certain situations where refunds are not granted or are granted partially: Any item not in its original condition, is damaged or missing parts. Any item that is returned more than 14 days after delivery. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.
8. APPLICABLE LEGISLATION AND LIABILITY
Monelise Music Limited is not liable for faulty products according to applicable EU consumer protection laws. If a disagreement in contract of sale can not be solved by negotiations, EU-residents may seek legal settlement through European Consumer Centre or competent court of justice.
9. IMMATERIAL RIGHTS
All content (incl. pictures and texts) and website design is property of Monelise Music Limited and its third-party partners. All material is protected by copyright laws and any unauthorized copying or reproduction is strictly prohibited.
CONTACT
Monelise Music Limited
Tel: +447423517570
E-mail: monelisemusic@gmail.com
1. VENDOR
The web shop vendor is Monelise Music Limited.
2. CUSTOMER
To place an order in our web shop, you must be at least 18 years old. PRICING
Prices are in £. Prices are subject to change without notice.
3. PLACING AND ORDER
Products can be purchased in our web shop www.monelise.com
We process orders during weekdays at office hours. After placing an order successfully, you will receive two e-mails: order confirmation and shipping info, as soon as your order is processed and ready to be shipped.
4. PAYMENTS
All payments are processed through a third-party payment provider Stripe. Monelise Music Limited does not have access to your credit or debit card information, or any details of the payments. Available payment methods are: Visa, Visa Electron, Mastercard, American Express, Eurocard and Diners Club. If these are not convenient for you, you can always ask for a bank transfer information from our customer service: in this case, your order is processed manually.
5. SHIPPING
We will send your order within 5 working days. Our delivery prices are as follows:
England: £4
Europe: £6
USA and Canada: £7
Australia: £10
6. RETURNS AND EXCHANGES
Our policy lasts 14 days in EU-countries. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. Promotional products may be subject to different exchange and return conditions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase, your name and contact information, delivery address and time of the delivery.
If you are an EU-resident, you can exchange your ordered product/ products within 14 days of delivery. Outside EU we only replace items if they are defective or damaged.
To return or exchange your product, please contact our customer service first: monelisemusic@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. There are certain situations where refunds are not granted or are granted partially: Any item not in its original condition, is damaged or missing parts. Any item that is returned more than 14 days after delivery. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.
8. APPLICABLE LEGISLATION AND LIABILITY
Monelise Music Limited is not liable for faulty products according to applicable EU consumer protection laws. If a disagreement in contract of sale can not be solved by negotiations, EU-residents may seek legal settlement through European Consumer Centre or competent court of justice.
9. IMMATERIAL RIGHTS
All content (incl. pictures and texts) and website design is property of Monelise Music Limited and its third-party partners. All material is protected by copyright laws and any unauthorized copying or reproduction is strictly prohibited.
CONTACT
Monelise Music Limited
Tel: +447423517570
E-mail: monelisemusic@gmail.com
